Customer Testimonials

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DealerRater Feb 9, 2025

The service writers, especially Barbara, were friendly, knowledgeable and professional. It's a pleasure to have service preformed at a place that under promises. and, over delivers!

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DealerRater Feb 9, 2025

During the last service on my 2007 Jeep Commander, the service reminder was not reset on the dashboard and I do not know how to reset it myself.

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Google Feb 8, 2025

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DealerRater Feb 7, 2025

Fast service, took me in right away without a very long wait. Always good service at this dealer.

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DealerRater Feb 7, 2025

Paul was great. He communicated with us through the whole process and ensured a quality service experience. Definitely a repeat customer in getting my vehicle serviced!

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DealerRater Feb 7, 2025

Paul was very kind and helpful. He kept me up to date on my vehicle every day.

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DealerRater Feb 6, 2025

Great dealership great staff Crystal was very good. Southern Greenbrier Chrysler Jeep Dodge RAM the best

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DealerRater Feb 6, 2025

Everyone was very professional and patient. I am pleased with the work done and in time

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Google Feb 5, 2025

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Google Feb 5, 2025

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DealerRater Feb 5, 2025

Paul,as usual, handled my service with speed and efficiency from start to finish Slways a pleasure to deal with.

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DealerRater Feb 5, 2025

Great friendly service and quick turnaround. I came without an appointment and was back on the road much sooner than expected.

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DealerRater Feb 5, 2025

I really enjoy interacting with the service staff. I had an appointment ands they were right on time in working on my vehicle. Everything was punctual and my vehicle was lean upon return. Barbara McMaster is my service advisor and she is excellent. She has very pleasant personality, very knowledgeable of her job and displays a high level of professionalism. All the staff are wonderful. Thank you for your service.

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Google Feb 5, 2025

Excellent service from start to finish. There was no haggling, just straight forward business.

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Google Feb 5, 2025

Great service and repairs through multiple issues with my vehicle. Left the shop with a smile everytime!

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DealerRater Feb 5, 2025

The staff is always friendly and knowledgeable. The service is always prompt and accurate. I’m a satisfied customer.

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Google Feb 4, 2025

Excellent service

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Google Feb 4, 2025

Efrem, Nerely, and Alaa went above and beyond to make sure the deal happened. Thanks so much!

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Google Feb 4, 2025

Wonderful place had my truck done as fast as they could do it

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DealerRater Feb 3, 2025

Paul has been very helpful with getting my jeep taken care of. Been there multiple times and he always always gets things done efficiently and also informative.

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DealerRater Feb 3, 2025

Paul is always very helpful. The car is always completed in a very timely period

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DealerRater Feb 3, 2025

Service was quick and easy, it says I need 15 words to complete now I’m at 18

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Google Feb 3, 2025

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Google Feb 3, 2025

The overall experience easily could've been a 5 star review. Bobbie and Porsha did great with all my demands on what I wanted in a Gladiator. Finance, I felt like I was talked to like this was my first purchase in my life. Now I'm waiting for my spare key, which was there, now it's not so on order and a week almost two weeks now past the time I was told it would be there to be picked up.

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Google Feb 3, 2025

Alas and Tyron were great

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DealerRater Feb 3, 2025

We always have such a great experience at this dealership. Our sales person Kevin is the. Est!

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DealerRater Feb 3, 2025

Great company to work with. Everyone is very friendly. Great selection of cars and vans.

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DealerRater Feb 2, 2025

I was very pleased with the professional ad efficient service I received. The place was also very clean.

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Google Feb 1, 2025

We had a great experience with this dealership. Kevin was great! Alaa was super nice and made the whole experience less stressful. 🙂

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Google Feb 1, 2025

Trevor and Alli were amazing helping me with my Jeep purchase! Best car buying experience I’ve ever had!

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Google Feb 1, 2025

It was an amazing experience buying my 2024 ram promaster from Ajah and Allie got me financed with ease and super fast 10/10 will be buying again from them

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DealerRater Feb 1, 2025

Paul was a tremendous help and advisor, kept me in the loop and excellent communication.

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Google Feb 1, 2025

Excellent service

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Google Feb 1, 2025

The young woman miss Clark was very helpful and extremely knowledgeable and getting me the proper warranty that I needed to continue to use on my vehicle. I would definitely recommend anyone and everyone to Southern Chrysler Jeep in Greenbrier and any financial problems that they may have will be taken care of properly by The people that are there All of these little pieces are going to be there is nothing here that seems out

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DealerRater Jan 31, 2025

Punctual. Knowledgable. Easy to schedule appointment. Service technicians were polite and informative. Despite ongoing renovations, the service department did all they could to make customers comfortable.

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DealerRater Jan 31, 2025

Great customer service, One negative. I didn't reach a five star no phone communications. Let me repeat one more time. No phone communications. You call and see about the process of your vehicle and service. Nobody calls you back. No communication. Then again you call and don't hear from nobody so I had to go down there from Virginia Beach Virginia to see what's going on with my vehicle to talk to somebody because nobody calls you back on the phone. This happened several times and every time I mention it it said we're under construction ...

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Google Jan 31, 2025

Always great, service advisor Paul McManuels is the best. Very trustworthy and won’t sell you anything you don’t need.

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DealerRater Jan 31, 2025

I have been going to this dealership for many years and always had a good experience. The only thing I see different since the new owner has been there is the inventory system is not what it should be. I had to wait for someone to go get an inspection sticker .

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DealerRater Jan 31, 2025

Inspire of the dealership is non construction, they manage to make oil change streamlined and immediate.

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DealerRater Jan 30, 2025

They are always courteous when I need to get my Jeep inspected or oil changed.

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DealerRater Jan 30, 2025

Replaced water pump in 2016 Ram. Had it back in 1 1/2 days. Great service. Decent price. Isabel kept me up to date and was very knowledgeable.

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DealerRater Jan 30, 2025

The only dealership I have used for the last 4 vehicle's. The service department keeps me coming back

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Google Jan 30, 2025

Very nice people. Great payments, Coverage added. Very nice commuinty

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Google Jan 30, 2025

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DealerRater Jan 29, 2025

Barbara my service consultant provided me with outstanding information on what my truck was experiencing and kept a clear line of communication with me while I waited.

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DealerRater Jan 29, 2025

Staff were very helpful and courteous. They identified the appropriate service needed and communicated such. Service was timely without long wait periods.

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DealerRater Jan 29, 2025

Very professional and prompt. Knowledgeable in work and also very courteous staff! Had the best advisor since I've started going there. Great job Emmalie!

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Google Jan 29, 2025

Allie and jabeze were great. They worked with me on helping get into the new truck I was looking for.

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DealerRater Jan 29, 2025

I can always count on Emmalee to take care of my van. She kept me informed on the problems and the progress of the repairs.

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DealerRater Jan 28, 2025

Not a bad dealership. Can be a little overly aggressive at times. Overall, they're not a bad dealership. They do what they can to help accommodate you.

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DealerRater Jan 28, 2025

Chris helped me find what I wanted with the price I needed. I would highly recommend dealership.

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DealerRater Jan 28, 2025

Customer service was outstanding help me as soon as I pulled in And kept me informed of everything

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DealerRater Jan 28, 2025

It was really Awesome. I always give my car to Emma to take care of it for me!

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DealerRater Jan 28, 2025

The service advisor lady was very good very thorough they were able to get me in and out relatively quick appreciate it

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DealerRater Jan 28, 2025

Very good timely efficient professional why do I have to write at least 15 words?

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Google Jan 28, 2025

Always a professional experience! I appreciate the feedback and hard work.

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Google Jan 28, 2025

Good experience buying my daughter's car! Thank you to the whole team!

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Google Jan 27, 2025

Alaa and Chris were a wonderful combination to get me everything and even more than I could hope for on my new Ram truck.

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DealerRater Jan 27, 2025

I recently had my second vehicle serviced at this location. The customer service was great from the moment I walked in the door. The maintenance personnel provided real-time updates on the status of the service, and kept me informed of any changes or additional maintenance that needed to be performed. While I waited for my vehicle, I enjoyed the comfortable lounge area. I never expected anything less from this location, and they did not disappoint. Great job!

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DealerRater Jan 27, 2025

The service center is always fast, friendly, and competent. I can always rely on them to complete the work without feeling like I got ripped off. This is increasingly rare these days.

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DealerRater Jan 27, 2025

Excellent customer service by the folks in the trenches. They do the hard work with little to no appreciation. The service advisors are dedicated hard working professionals. They show up when everyone else is safe at home. The technicians repair and maintain vehicles that are constantly changing, they spend countless hours training to become the absolute finest technician. They rarely are shown appreciation. The parts staff regularly pulls of minor miracles taking care the countless customers that would be walking or stranded without their behind the scenes hard work. The support staff is unseen and remarkable. While these folks aren'...

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DealerRater Jan 26, 2025

Clean and very environmentally friendly. No pressure whatsoever so ever. Salesman second to none. I will definitely referred dealership to friends and family

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DealerRater Jan 26, 2025

Have been working with Paul at Southern for years He's always professional and he goes out of his way to provide exceptional service.

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DealerRater Jan 26, 2025

I always enjoy bringing my vehicle to Greenbrier Southern Dodge. Brian Thompson always greets me with a warm welcome and a smile Very professional and knowledgeable I Would like to thank him and the entire staff.

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DealerRater Jan 26, 2025

They were very professional and did the job in a very timely manner. Yes yes

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Google Jan 26, 2025

💙 Good people 💙

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DealerRater Jan 25, 2025

Paul is my service writer and has been for awhile. He is quick to get my Jeep in and gives me regular updates when non-routine work is being done. A great employee.

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DealerRater Jan 25, 2025

My service team is great always willing to help perform great work polite and professional

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DealerRater Jan 25, 2025

I recently had my 2015 Chrysler 200 serviced at Southern Chrysler Jeep, and I couldn't be more pleased with the experience. The service department did an excellent job diagnosing the issue with my vehicle. They provided thorough and consistent feedback throughout the process, keeping me informed every step of the way. I was especially impressed when they charged me less once they determined the exact problem. Overall, I received outstanding service and would highly recommend them to anyone in need of car repairs. Thank you, Southern Chrysler Jeep!

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DealerRater Jan 25, 2025

Prompt service. Always keeps you up to date of service provided and services needed. Friendly service representatives.

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DealerRater Jan 25, 2025

Great job. They have always done what I've requested and informed me if anything was found that might need my attention.

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DealerRater Jan 24, 2025

Service manager was great and kept us informed throughout the service process. Highly recommend this dealership for service. Will be back.

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DealerRater Jan 24, 2025

The service advisor was very helpful and kept us updated on the progress of the service.

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DealerRater Jan 24, 2025

Had a recall on my Jeep Wrangler. Once they had the fix, it was dropped off and picked up the next day. Thank you!

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Google Jan 24, 2025

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DealerRater Jan 24, 2025

I was pleasantly surprised at how fast the service was, everyone was professional and very nice.

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DealerRater Jan 24, 2025

everything went great. I dropped the truck off this time, beats waiting around. They fixed the problem, gave me a call.

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DealerRater Jan 24, 2025

We had an HVAC issue and they also found a couple of other issues that needed repair. They did a great job. Paul kept us informed and they even finished early!

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Google Jan 24, 2025

Alaa Sehwail and Kevin Joneshelp with the process of buying my suv. They were awesome.

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Google Jan 24, 2025

Very seamless experience buying my new 24 Gladiator Rubicon. A’jah , Nerely, and Alaa were great throughout the entire process. Between negotiating a good price and finalizing all the paperwork, I felt a level of trust and transparency that one normally wouldn’t anticipate when approaching a car buying experience. Would recommend to a friend or colleague.

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DealerRater Jan 24, 2025

I am satisfied with the service and customer service and understanding they did right by me

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DealerRater Jan 24, 2025

Very informative and helpful. Worked hard to make sure my issues were addressed in the most affordable way for me.

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DealerRater Jan 23, 2025

My appointment was not on the calendar, but they fit me in. Was told 1 to 3 days to fix, but it was 1-3 days to just be seen. That is very long, but they got it back to me in 3 days. However, they misdiagnosed the issue. First said the starting issue was due to a faulty battery installation, turned out to be the starter. They would not have known this if the technician who was doing my alignment couldn’t get it started after being “fixed.” Which means it could have happened to me again when I picked it up. All ...

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DealerRater Jan 23, 2025

Service was very quick and courteous. Service assistant were helpful in checking my maintenance record for upcoming service.

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Google Jan 23, 2025

2nd time coming to this location for a car and the process only became a lot smoother and quicker. Really thankful for Trevor for being there to make this process so easy for me

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DealerRater Jan 23, 2025

Easy check in and work was finished quickly. Work performed was explained and recommended was was covered

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DealerRater Jan 23, 2025

The dealer has always been very helpful. Service is all I use currently and they have been very accommodating

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DealerRater Jan 22, 2025

Paul always looks out for me even when even when someone else is actually helping me. I have never had a rude or unprofessional person help me at Southern.

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DealerRater Jan 22, 2025

Great place to get services or needed repairs for your vehicle. Team is very friendly, helpful and professional

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DealerRater Jan 22, 2025

Everyone from the check in desk to the mechanics have always been polite and accommodating. I have a trust in them which is important for an older widow.

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DealerRater Jan 22, 2025

The staff extremely helpful and kind while helping me with my vehicle. I will continue to use Southern Chrysler Dodge Jeep Ram Greenbrier.

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Google Jan 22, 2025

I went to the dealership for an oil change and they took the truck right in and I was out very soon. I’m very happy with the service.

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Google Jan 22, 2025

Very Helpful and got on working on our car fast

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DealerRater Jan 22, 2025

Friendly helpful service department that treated me very well. That's why I choose Southern Chrysler.

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DealerRater Jan 22, 2025

The service department and check in are very nice and always do a great job.

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DealerRater Jan 22, 2025

Appointment went well. I elected to wait for the annual inspection. They forgot to tell me when it was done and I sat longer than necessary in the waiting room. Other than that, it was good.

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DealerRater Jan 21, 2025

It was so easy to drive up for express service, and exceeded expectation, by getting quickly done before time quoted.

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Google Jan 21, 2025

Great staff in the service department

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Google Jan 21, 2025

I recently purchased a new Dodge Ram from Chris and Alaa at Southern, and I couldn't be more satisfied with my experience! Chris, my salesman, was extremely helpful and knowledgeable, guiding me through all the available options and making sure I found the perfect truck to fit my needs. He was patient, professional, and made the entire process enjoyable. Alaa, who handled the financing, was fantastic. She made everything easy and stress-free, taking the time to explain all my options clearly and working hard to get me a great deal that fit my budget. Her professionalism and attention to ...

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Google Jan 21, 2025

Excellent service and my contact person, Barbara is fantastic! She always takes great care of me and my vehicle needs!


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